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Technician Damaged my home
During installation, the technician accessed the attic and damaged the ceiling in a room. How do I report and claim the damages? Lors de l'installation, le technicien a accédé aux combles et a endommagé le plafond d'une pièce. Comment puis-je déclarer et réclamer les dommages ?
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Discussion dédié au déménagement
Hello @srialmaster, I see that the technician has reported a network incident after the visit to your home.At the moment, I don't have any details about when the network technician will be out in the field, as the intervention has not yet been sche
Internet Down - Naast 7062
My internet has been intermittent for the past hour and has gone out completely at least once. Do you have an ETA on when the connection here should be stable?
Problème
@Gilles N Hello, I assume that you mentioned the contract which was issued on 28th of May 2023. However, the contract was to increase the mobile data (5GB --> 15 GB), so it was not related to the cancelation of TV box. Therefore, the existin
New contarct has not been received yet...
Dear, Hello, Bonjour, Please let me ask Voo experts about my issues. I asked your colleague to get rid of the TV subscription from my subscription, meaning keep using my internet and my mobile. Finally, I reached your colleague, and the TV box was sent back to Voo by B-post. And, I
Problème
Hello @Jakaitis, All the information is above. If you want to stop (and lose the number), you need to call 04 266 41 14 (+32 4 266 41 14 if you are abroad). If you want to keep the number (as you specified above), you'll need to ask for the nu
CANCELLING VOO Mobile
I have been trying to cancel my VOO MOBILE subscription for two months now. I have tried calling the hotline and no one ever picks up. I have sent several emails to the billing and administrative departments but I am still getting bills. I want to cancel this service now! How do I get someone to act
Problème
The concern seems to be more related to the phone than to the mobile network.When you are at home and you are connected to the Wifi, you have the same problem with applications such as Whatsapp or Messenger? You can also try to put the SIM card that
Nobody can call me.
Hello. If nobody calls me or i call myself for a long time. As a result nobody can call me. and after that i am receiving a sms about This person has tried to reach you 1 time without leaving a message. The last attempt took place on 04.05, at 17:42.
Problème
HelloThe recordings that are on the hard drive of the box are not readable from the web applications or mobile applications.There are many list and synchronization bugs in the recording system between the box and the different platforms.This will lik
recordings under vootv + with pc?
I am the only one who has this when I go to recordings with my pc's browser (i tried on 2 pc and different browsers): - in recorded I have a whole list of programmed AND recorded AND even everything that I deleted with the sound box still there. For everything there is only the option to delete, it
Question
Good morning @RCHAMOLI, You can contact the dedicated service at 04/266.41.14. @theo2007 , the termination of the decoder does not automatically lead to the termination of the TV since it is quite possible to keep the TV signal and scan the d
I want to cancel my TV subscription
Hi Team,I have internet and tv subscription from VOO, I want to cancel my TV subscription.I had contacted customer support multiple times but I still cannot cancel it Regards,Rajesh Chamoli
Problème
Solution acceptée
Change Voo Billing details
Hello, I wanted to change the Billing of my subscription to my spouse's name. Please guide me with the process for the same. Thanks
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Ma facture
Roaming issues when crossing the border
Sempre que passo a fronteira da Bélgica com a Holanda eu fico sem rede. Com o telefone esta tudo bem.
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Mon téléphone mobile
Hello Gilles, I can see the 5GHZ network now but not the 2.4GHZ one. And the problem is still there. My Zoom calls are constantly interrupted by the message: "Your internet connection is unstable." It only appears with Zoom, everything else seems
Terrible signal - not able to do Zoom calls
Hello, I am a new customer, got my VOO modem installed last week. But oh the service is terrible. I work from home and need to do a lot of Zoom calls - but my calls keep freezing and break because of my bad connection. My laptop keeps sending the message "Your internet connection is unstable."&nb
Problème
Solution acceptée
voo IP address in bridge mode
Hello I have voo netgear modem configured in bridge mode so only using it as a modem. i wan to connect to the modem with ip address 192.168.100.1 but it does not work? is it the ip address needed? do i need to configure or add a routing to the pc to be able to access the modem. thank you.
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Mon installation Internet
Intermittent internet
Despite checking the cables and restarting the modem several times, my internet has been turning off and on for the last week. My modem is the technicolour CGA and we have had it for almost 4 years. Could the modem be the problem?
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Ma connexion Internet
Solution officielle
Hello ? https://forum.voo.be/page/la-charte 6010 is « no internet connection » on the STB … reboot the cable modem then wait 5 minutes… Turn off the STB with the rear switch, wait 1 minute then turn it back on and wait for the boot
Error 6010 in modem connection
I am getting error code 6010 in modem connection modem is V2202 Technicolor have checked all cable connection including coaxial cable and it’s correctly connected please help at earliest to resolve
Problème
Solution acceptée
Fermé
Comment changer le network range pour installer une connexion VPN ?
Bonjour, je voulais installer une connection VPN à mon mac à la maison, mais je ne réussis pas à connecter au serveur via le VPN. Selon notre spécialiste IT, le problème est comme suit: "The Office network has the same range of addresses (192.168.0.xxx) as your home network. The main consequence
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Ma connexion Internet
Edit : Factory reset pg 139 Use the Reset button on the rear panel of the firewall. Use this method for cases when the administration password or IP address are not known. 1. Press and hold the Reset button until the Test LED turns on and begins blin
Configuration Netgear FVS318
Bonsoir tout le monde, Je possède un “NETGEAR ProSafe VPN Firewall FVS318” que j’aimerais utiliser pour développer un réseau interne. (8 ports RJ45) Premier problème, même adresse IP que le routeur voo par défaut (192.168.0.1) Second problème; lorsque je connecte le ProSafe direct sur le pc il me de
Question
Hello, There are many signal weaknesses on your modem for the last few days (since the 13th of January). I'd suggest you check if the coaxial cable between your modem and the device on your wall (NIU) is well plugged, and if the cable is in a good
slow connection < 2mps!
I see event log error - have rebooted modem - since yesterday - issues now worse Status SNMP Event Log : This page displays the contents of the event log. Time Priority Description Tue Jan 12 11:34:12 2021 Critical (3) Unicast Ranging R
Problème
Solution acceptée
Hi, Normally, the speed is automaticaly updated on the first day of the following month after the request, activation of the real giga or replacement of the modem. If not yet done, please putt your customer number in your forum profile, the officia
GIGA is available at my adress but my speed was not updated
Hello folks, I've subscribed to voo GIGA and back then the 1Gbps was not available at my address. I took the 500Gbps download and 20Gbps upload then and was informed that once my area is covered my speeds would automatically be updated. Recently I've checked and seems like my area is now covered. U
Problème
Hello @jagadeesh001, You mentioned your Customer number in public, I edited it for the safety of your private information. As @theo2007 said : the only way to cancel a product/a contract is to call the cancelation service (04/266.41.14).
Termination of phone service
Hi, I have already submitted few tickets on my phone number usage and wanted to cancel or terminate your phone service. I have also scheduled call last week but I did not receive call from Voo. I wanted to cancel the Voo phone service, since your changing on top of internet. Initially y
Problème
Hello @Brus,The good old Ethernet cable is the safest way to connect to the internet and enjoy the highest speeds.The problem may come from the RJ 45 Ethernet cable. Change the cable to a certified gigabit Ethernet Category 5E (or higher).I invite yo
Enabling full duplex on modem
Hello! How to enable full sped on modem LAN ports? I get only 100mb/s on ports but 350mb/s on wifi. Modem is technicolor CGA4233 and it should have GB LAN ports.
Question
Hello, I am extremely frustrated and fed up with the recurring issue I am facing. It seems that the only way to resolve any problem is by resorting to the forum. Now, I find myself dealing with the exact same problem regarding my phone subscriptio
Jakaitis
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CANCELLING VOO Mobile
I have been trying to cancel my VOO MOBILE subscription for two months now. I have tried calling the hotline and no one ever picks up. I have sent several emails to the billing and administrative departments but I am still getting bills. I want to cancel this service now! How do I get someone to act
Problème